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Store Policy

Customer Care

At Swan Graphics, we are passionate about creating beautiful, high-quality handcrafted products. We are equally committed to providing a warm, respectful, and responsive customer experience. Every interaction matters to us.
 

We aim to respond to all inquiries within 1–2 business days

You can contact us via:

We value clear, polite, and respectful communication from both sides.

Privacy & Safety

At Swan Graphics, we respect your privacy and are committed to protecting your personal information.
 

We only collect the information necessary to process your orders, communicate with you, and improve our services. This may include:

  • Your name

  • Email address

  • Shipping/billing address

  • Phone number (optional)

  • Payment information (handled securely via third-party processors)

  • Order details and preferences

We do not collect or store sensitive personal data unless it is directly relevant to your order (e.g., a name for personalization).
 

We take reasonable precautions to safeguard your information:

  • Our website uses SSL encryption to secure your data during transmission.

  • We use reputable third-party payment processors (e.g., PayPal, Stripe) who securely handle payment information.

  • We do not store or access your full payment details.

  • Access to customer data is limited to authorized personnel only.

Payment Methods

Payment Methods

- Credit / Debit Cards 
- PAYPAL
- Direct Debit

- Invoice

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